Privacy Policy

1. Introduction

Kyroscoe, LLC ("Kyroscoe," "we," "our," or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using our website or services, you agree to the practices described here.

2. Information We Collect

Information You Provide to Us

We may collect the following information when you contact us, request support, or sign up for services:

• Name
• Email address
• Phone number
• Business information (if applicable)
• Details you provide during IT support, development projects, or consultations
• Any files or diagnostic information you voluntarily share for troubleshooting

Payment Information

• All payment processing is handled by Stripe.
• We do not store or have access to your full credit card number. Stripe manages all billing data securely in accordance with PCI-DSS standards.

Automatically Collected Data

When you visit our website, our systems or hosting provider may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date/time of access
• Cookies or similar tracking technologies (for basic site functionality and analytics)

3. How We Use Your Information

We use the information we collect to:

• Provide IT support, development, consulting, and automation services
• Communicate with you about your requests
• Manage billing and invoicing
• Improve our website and services
• Maintain the security and integrity of our systems
• Comply with legal, accounting, or regulatory requirements

We do not sell your personal information. Ever.

4. How We Share Information

We may share information only when necessary to provide our services or operate our business. This includes:

• Stripe (payment processing)
• Google Workspace (email, documents, forms)
• Web hosting providers (for site functionality)
• Scheduling or communication tools (if you use them to contact us)
• Analytics providers (if enabled)

We only share the minimum data required and never for advertising or resale.

5. Data Security

We take security seriously. Kyroscoe uses industry-standard security measures to protect your information, including:

• HTTPS encryption for all data transmitted
• Secure account access
• Restricted internal data access
• Regular security monitoring

Despite our efforts, no method of transmission or storage is 100% secure, but we work to safeguard your data to the best of our ability.

6. Data Retention

We keep personal information only as long as necessary for:

• Providing services
• Legal, tax, or accounting requirements
• Security or fraud-prevention purposes

Billing and financial records are retained for at least 7 years, per U.S. law.

7. Your Rights

You have the right to:

• Request a copy of the information we have about you
• Request corrections to your information
• Request deletion of your information (unless we must retain it for legal reasons)
• Opt out of non-essential communications

To exercise these rights, email support@kyroscoe.com.

8. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children. If we learn that a child has provided data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will always reflect the most recent revision. Continued use of our website or services after changes means you accept the updated terms.

10. How to Contact Us

If you have questions about this policy or your data, contact us: